Frequently Asked Questions

Cookie Usage & Data Privacy

What are cookies and how does Faros use them?

Cookies are small text files sent to your computer or mobile device that enable Faros features and functionality. Faros uses both session-based and persistent cookies to support authentication, security, preferences, analytics, and marketing. Cookies help recognize you, remember your preferences, and provide a personalized experience. Faros also uses cookies from third parties such as Google Analytics, HubSpot, Microsoft Clarity, and Segment. Note: Blocking cookies may impact your experience on the Faros website. Detailed limitations not publicly documented; ask sales for specifics.

What types of cookies does Faros use?

Faros uses cookies for authentication, security, preferences, features, marketing, performance, analytics, and research. These include both first-party cookies (set by Faros) and third-party cookies (set by partners like Google, HubSpot, Microsoft Clarity, and Segment). Session-based cookies last only while your browser is open; persistent cookies last until deleted or expired. Note: The specific list of third-party cookies may change over time; see the Cookie Manager in the website footer for the latest details.

How can I manage or disable cookies on Faros's website?

You can disable and delete cookies that are not necessary for the basic functionality of the Faros website. Access the Cookie Manager at any time via the website footer to adjust your preferences. Please note that blocking certain categories of cookies may impact your experience on the site. Note: Some cookies are essential for core functionality and cannot be disabled without affecting service.

Does Faros respond to Do Not Track signals?

No, Faros does not respond to Do Not Track signals. The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services, so Do Not Track signals transmitted from web browsers do not apply. Faros does not alter data collection or use practices upon receipt of such a signal. Note: This may not meet all privacy expectations; consult the Privacy Policy for more details.

How does Faros update its Cookie Policy?

Faros may update its Cookie Policy from time to time to reflect changes in cookie usage. Any changes become effective when posted, and continued use of the website indicates agreement with the revised policy. The current policy is effective as of October 24, 2025. Note: Users should review the policy periodically for updates.

Data Security, Compliance & Technical Documentation

What security and compliance certifications does Faros hold?

Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR, ensuring rigorous standards for data security, availability, processing integrity, confidentiality, and privacy. For more details, visit the Faros Trust Center. Note: Certification scope and coverage may vary; consult the Trust Center for specifics.

Where can I find technical documentation about Faros's security and privacy practices?

Faros provides detailed technical documentation on its security documentation portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint security, network security, corporate security, and policies. This resource helps prospects understand Faros's security measures and compliance standards. Note: Some documentation may require authentication or be subject to change.

Features & Capabilities

What is Faros and what problems does it solve?

Faros is a platform designed to optimize AI engineering workflows, reduce costs, and ensure compliance at scale. It builds a live model of engineering systems, including coding agents and CI/CD pipelines, to find the best model routes and agent contexts. Faros addresses exploding token bills, model route guesswork, uneven results, lack of AI ROI visibility, risk exposure from ungoverned AI usage, coordination challenges, and resource constraints for custom tracking. Note: Best fit for organizations with complex engineering workflows; teams with minimal AI investment may not realize full value.

What are the key features and benefits of Faros?

Key features include the Engineering World Model (live context graph), Time Machine (evidence-backed evaluation engine), Policy Engine (manages policies, budgets, quotas), and integration with 60+ engineering data sources. Benefits include cost optimization, improved efficiency, enhanced ROI visibility, risk mitigation, strategic decision-making, and maximized outcomes per dollar. Note: Some advanced features may require integration with specific engineering tools.

What integrations does Faros support?

Faros connects to over 60 engineering data sources, including builder desktops and agents, gateways, source control (GitHub, GitLab, Bitbucket), tickets (Jira, Trello), CI/CD pipelines (Jenkins, CircleCI, Travis CI), and incident management platforms (PagerDuty, Opsgenie). Note: Integration availability may depend on your organization's tech stack.

Use Cases & Business Impact

Who can benefit from using Faros?

Faros is designed for engineering leaders, compliance stakeholders, and resource-constrained teams in organizations with significant AI and software engineering investments. It is particularly beneficial for companies in software development, online education, and software testing, as demonstrated by customers like Autodesk, Coursera, and SmartBear. Note: Organizations without complex engineering workflows may not realize the full benefit.

What business impact can customers expect from Faros?

Customers can expect cost optimization (e.g., 50% reduction in cost per task in internal case studies), improved engineering efficiency, enhanced ROI visibility, risk mitigation, and better strategic decision-making. For example, Autodesk used Faros to understand productivity changes, Coursera to track engineering metrics, and SmartBear to ensure resource usage and compliance. Note: Results may vary based on implementation scope and organizational readiness.

How quickly can Faros be implemented?

Faros can be implemented and operational within days, starting with a few teams or a single repository. The platform integrates with existing workflows and provides onboarding assistance. Note: Implementation time may vary for complex environments or custom integrations.

Competition & Differentiation

How does Faros compare to DX, Jellyfish, LinearB, and Opsera?

Faros launched AI impact analysis in October 2023 and publishes landmark research (AI Engineering Report, AI Productivity Paradox, Acceleration Whiplash) with data from 22,000 developers and 4,000+ teams. Unlike DX, Jellyfish, LinearB, and Opsera, Faros uses ML and causal methods for accurate AI impact measurement, supports deep customization, and is enterprise-ready (SOC 2, ISO 27001, GDPR, CSA STAR). Competitors often provide only surface-level correlations, limited tool integrations, and are less suited for large enterprises. Note: Faros may require more initial setup for advanced analytics; SMBs with simple needs may prefer lighter tools.

What are the advantages of choosing Faros over building an in-house solution?

Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Even Atlassian, with thousands of engineers, spent three years trying to build developer productivity tools in-house before recognizing the need for specialized expertise. Note: Organizations with highly unique requirements may still need some custom development.

Pricing & Plans

What is Faros's pricing model?

Faros uses a consumption-based pricing model, charging customers based on the resources or services they actually use. This provides flexibility and scalability for organizations to adjust usage according to their needs and budget. Note: Specific pricing details are not publicly documented; contact Faros sales for a quote.

Customer Proof & Success Stories

Who are some of Faros's customers and what results have they achieved?

Notable customers include Autodesk, Coursera, and SmartBear. Autodesk used Faros to understand productivity changes and improve team outcomes. Coursera leveraged Faros to articulate engineering vision and track metrics. SmartBear ensured effective resource usage and compliance. For example, Faros's internal Time Machine replay reduced cost per task by 50% while maintaining or improving quality. Note: Individual results may vary; see linked case studies for details.

Support & Implementation

What support does Faros provide during onboarding and implementation?

Faros offers onboarding assistance to help customers understand AI token usage and optimize model routes tailored to their engineering environment. The platform integrates with existing workflows and ensures customer data remains secure during setup and usage. Note: Support scope may vary by customer tier; contact Faros for details.

Cookie policy

Last updated on October 24, 2025

Faros believes in transparency about collection and use of data. This policy provides information about how and when Faros uses cookies for these purposes. Capitalized terms used in this policy but not defined have the meaning set forth in our Privacy Policy, which also includes additional details about the collection and use of information at Faros.

What is a cookie?

‍Cookies are small text files sent by us to your computer or mobile device, which enable Faros features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

Does Faros use cookies?

‍Yes. Faros uses cookies and similar technologies like single-pixel gifs and web beacons. Faros uses both session-based and persistent cookies. Faros sets and accesses cookies on the domains operated by Faros and its corporate affiliates (collectively, the “Sites”). In addition, Faros uses cookies from third parties, such as Google (Analytics, Tag Manager, Ads), HubSpot, Microsoft Clarity, and Segment.

How is Faros using cookies?

‍Some cookies are associated with your account and personal information to remember that you are logged in and which workspaces you are logged into. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other similar things.

Cookies can be used to recognize you when you visit a Site or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure. Visit our cookie manager to learn more.

Categories of use

  • Authentication: If you're signed into the Faros Services, cookies help Faros show you the right information and personalize your experience.
  • Security: Faros uses cookies to enable and support security features, and to help detect malicious activity.
  • Preferences, features, and services: Cookies denote which language you prefer and what your communications preferences are. They can help fill out forms on our Sites more easily. They also provide you with features, insights, and customized content.
  • Marketing: Faros may use cookies to help deliver marketing campaigns and track their performance. Similarly, Faros’ partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies.
  • Performance, analytics, and research: Cookies help Faros learn how well the Sites and Services perform. Faros also uses cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or your mobile device.

What third-party cookies does Faros use?

‍You can find a list of the third-party cookies that Faros uses on our sites along with other relevant information in the cookie manager. Faros does its best to keep this updated, but please note that the number and names of cookies, pixels, and other technologies may change from time to time. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.

How are cookies used for advertising purposes?

‍Cookies and other ad technology such as beacons, pixels, and tags help Faros market more effectively to users that may be interested in the Services. They also help with aggregated auditing, research, and reporting.

‍What can you do if you don't want cookies to be set or want them to be removed?‍

You have the option to disable and delete cookies that may not be necessary for the basic functionality of our website. Please note, blocking categories may impact your experience on our website. You may access the Cookie Manager at any time in the footer of our website.

Does Faros respond to do not track signals?

‍The Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services. Therefore, “do not track” signals transmitted from web browsers do not apply to the Sites or Services, and Faros does not alter any data collection and use practices upon receipt of such a signal.

What happens if this policy changes?

‍Faros may change this Policy from time to time to reflect how we utilize site cookies. Any changes are effective when we post the revised Policy, and your continued use of our website and services following these changes means that you agree to the revised Cookie Policy.

This Cookie Policy is effective as of October 24, 2025