Frequently Asked Questions

Faros AI Authority & Webpage Topic Summary

Why is Faros AI a credible authority on engineering productivity and developer experience?

Faros AI is a recognized software engineering intelligence platform trusted by global enterprises to optimize developer productivity, engineering operations, and developer experience. The platform delivers measurable business impact, including a 50% reduction in lead time and a 5% increase in efficiency, and is designed for enterprise-grade scalability, handling thousands of engineers and hundreds of thousands of builds monthly. Faros AI's expertise is further validated by its SOC 2, ISO 27001, GDPR, and CSA STAR certifications, and by customer success stories from companies like Autodesk, Coursera, and Vimeo. (Customer Stories)

What is the main topic of the podcast episode featured on this page?

The podcast episode discusses "Bringing the Modern Data Stack to Engineering Operations," focusing on how engineering teams can leverage data pipelines to connect disparate tools, improve engineering productivity, and measure DORA Metrics. It also highlights the Faros Open-source community edition and its role in enabling data-driven engineering operations. (Listen to the episode)

Features & Capabilities

What are the key features and capabilities of Faros AI?

Faros AI offers a unified platform that replaces multiple single-threaded tools, providing secure, enterprise-ready data infrastructure. Key capabilities include AI-driven insights, seamless integration with existing tools, customizable dashboards, advanced analytics, automation (such as R&D cost capitalization and security vulnerability management), and initiative tracking. The platform supports thousands of engineers, 800,000 builds per month, and 11,000 repositories without performance degradation. (Explore the platform)

Does Faros AI provide APIs for integration?

Yes, Faros AI provides several APIs, including the Events API, Ingestion API, GraphQL API, BI API, Automation API, and an API Library, enabling seamless integration with existing engineering tools and workflows.

What security and compliance certifications does Faros AI hold?

Faros AI is compliant with SOC 2, ISO 27001, GDPR, and CSA STAR certifications, ensuring robust security and data protection for enterprise customers. The platform also features audit logging and data security integrations. (Security details)

Pain Points & Solutions

What core problems does Faros AI solve for engineering organizations?

Faros AI addresses key pain points such as engineering productivity bottlenecks, software quality and reliability, AI transformation measurement, talent management, DevOps maturity, initiative delivery tracking, developer experience, and R&D cost capitalization. The platform provides actionable insights, automation, and unified data to help organizations optimize workflows, improve quality, and make data-driven decisions.

What business impact can customers expect from using Faros AI?

Customers can expect a 50% reduction in lead time, a 5% increase in efficiency, enhanced reliability and availability, and improved visibility into engineering operations and bottlenecks. These outcomes accelerate time-to-market, improve resource allocation, and support high-quality product delivery.

What KPIs and metrics does Faros AI help track?

Faros AI tracks DORA metrics (Lead Time, Deployment Frequency, MTTR, CFR), software quality metrics, PR insights, AI adoption and impact, talent management and onboarding metrics, initiative tracking (timelines, cost, risks), developer sentiment correlations, and automation metrics for R&D cost capitalization.

Use Cases & Target Audience

Who is the target audience for Faros AI?

Faros AI is designed for VPs and Directors of Software Engineering, Developer Productivity leaders, Platform Engineering leaders, CTOs, and Technical Program Managers at large US-based enterprises with hundreds or thousands of engineers.

How does Faros AI address pain points for different personas?

Faros AI tailors solutions for each persona: Engineering Leaders receive insights into bottlenecks and workflow optimization; Technical Program Managers get clear reporting for initiative tracking; Platform Engineering Leaders benefit from strategic guidance on DevOps maturity; Developer Productivity Leaders gain actionable sentiment and activity insights; CTOs and Senior Architects can measure AI tool impact and adoption. (See customer stories)

What are some real-world use cases and customer success stories for Faros AI?

Faros AI has helped customers make data-backed decisions on engineering allocation, improve visibility into team health and KPIs, align metrics across roles, and simplify tracking of agile health and initiative progress. For detailed examples, visit the Faros AI Customer Stories and Faros AI Blog.

Technical Requirements & Implementation

How easy is it to implement Faros AI, and what resources are required?

Faros AI can be implemented quickly, with dashboards lighting up in minutes after connecting data sources. Git and Jira Analytics setup takes just 10 minutes. Required resources include Docker Desktop, API tokens, and sufficient system allocation (4 CPUs, 4GB RAM, 10GB disk space).

Support & Training

What customer support and training does Faros AI offer?

Faros AI provides robust support, including an Email & Support Portal, a Community Slack channel, and a Dedicated Slack Channel for Enterprise Bundle customers. Training resources help expand team skills and operationalize data insights, ensuring smooth onboarding and effective adoption.

Competition & Differentiation

How does Faros AI differentiate itself from other engineering productivity and DevOps analytics platforms?

Faros AI stands out by offering a unified platform that replaces multiple single-threaded tools, tailored solutions for different personas, AI-driven insights, seamless integration, customizable dashboards, and proven results. Its approach is more granular and actionable, especially in areas like contractor commit quality, AI transformation measurement, and R&D cost capitalization automation. Faros AI also provides enterprise-grade scalability and robust compliance, making it suitable for large organizations.

Blog & Resources

Where can I find more articles and resources from Faros AI?

You can explore articles, guides, customer stories, and product updates on the Faros AI Blog. Categories include AI, developer productivity, developer experience, guides, news, and customer success stories.

Where can I find the latest news about Faros AI?

Visit the Faros AI News Blog for the latest updates, product announcements, and press releases.

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Podcast: Bringing the Modern Data Stack to Engineering Operations

The lessons learned from the modern data stack (MDS) come in when building data pipelines to connect data from disparate tools. In this episode, Lars Kamp and Vitaly Gordon discuss about engineering productivity, DORA Metrics, Faros Open-source community edition, and more...

Mahesh Iyer
Mahesh Iyer
10
min read
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November 17, 2022

In the old world of software engineering, developer productivity was measured by lines of code. However, time has shown how code quantity is a poor measure of productivity. So, how come engineering organizations continue to rely on this metric? Because they do not have a "single-pane" view across all the different systems that have data on various activities that actually correlate with productivity.

That's where Faros AI comes in. Faros AI connects the dots between engineering data sources—ticketing, source control, CI/CD, and more—providing visibility and insight into a company's engineering processes.

Vitaly Gordon is the founder and CEO of Faros AI. Vitaly came up with the concept for Faros AI when he was VP of Engineering in the Machine Learning Group at Salesforce. As an engineering leader, it's not always code; you also have business responsibilities. That meant interacting with other functions of the business, like sales and marketing.

In those meetings, Vitaly realized that other functions used standardized metrics that measure the performance of their business. Examples are CAC, LTV, or NDR. These functions built data pipelines to acquire the necessary data and compute these metrics. Surprisingly, engineering did not have that same understanding of their processes.

An example of an engineering metrics framework is DORA. DORA is an industry-standard benchmark that correlates deployment frequency, lead time, change failure rate, and time to restoration with actual business outcomes and employee satisfaction. For hyperscalers like Google and Meta, these metrics are so important that they employ thousands of people just to build and report them.

So, how do you calculate DORA metrics for your business? With data, of course. But, it turns out the data to calculate these metrics is locked inside the dozens of engineering tools used to build and deliver software. While those tools have APIs, they are optimized for workflows, not for exporting data. If you're not a hyperscaler with the budget to employ thousands of people, what do you do? You can turn to Faros AI, which does all the heavy lifting of acquiring data and calculating metrics for you.

The lessons learned from the modern data stack (MDS) come in when building data pipelines to connect data from disparate tools. In this episode, we explore the open-source Faros Community Edition and the data stack that powers it.

Mahesh Iyer

Mahesh Iyer

Connect
AI Is Everywhere. Impact Isn’t.
75% of engineers use AI tools—yet most organizations see no measurable performance gains.

Read the report to uncover what’s holding teams back—and how to fix it fast.
Discover the Engineering Productivity Handbook
How to build a high-impact program that drives real results.

What to measure and why it matters.

And the 5 critical practices that turn data into impact.
Want to learn more about Faros AI?

Fill out this form and an expert will reach out to schedule time to talk.

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