Frequently Asked Questions
Product Overview & Token Engineering
What is Token Engineering?
Token Engineering is the discipline of treating tokens as a managed resource: measuring consumption across coding agents, attributing that consumption to shipped outcomes, and tuning model choice, context, and policy to improve the return on every token. Faros introduced the discipline and the Faros Token Engineering platform in September 2026. The dashboard improvements described on this page help organizations observe, optimize, and govern their AI coding spend—core to Token Engineering.
What does Faros do?
Faros is the complete Token Engineering platform. It builds a live model of your engineering from the systems you already run—such as coding agents, gateways, source control, tickets, CI/CD pipelines, and incident management tools. Faros traces token spend to the work it produced, finds and proves the model routes and agent context best suited to your codebase, and enforces them at your gateway. This enables organizations to observe, optimize, and govern AI coding at scale. Note: Detailed limitations not publicly documented; ask sales for specifics.
What is the Faros Control Plane for AI Engineering?
The Faros Control Plane for AI Engineering is a unified platform for observability, optimization, and governance of AI engineering workflows. It is model-, harness-, and router-agnostic, integrating with over 60 engineering data sources to provide a single source of truth for spend, model/tool usage, and policy compliance. Note: Best fit for organizations seeking measurable outcomes from AI engineering; teams needing non-engineering analytics may want to consider alternatives.
Features & Capabilities
What new dashboard features are available in Faros?
Faros dashboards now include tabbed navigation for better organization, one-click PDF export for sharing, an expanded grid layout (from 18 to 24 squares), auto-hide for cards with no data, manual filter application for faster loading, and automatic wiring of dashboard field filters to new cards. Note: These features are focused on dashboard usability; advanced custom visualizations may require additional configuration.
How does Faros help organize and share dashboards?
Faros dashboards support tabbed navigation, allowing users to break complex dashboards into logical sections while persisting filters across tabs. Dashboards and charts can be exported as PDFs with a single click, making sharing with stakeholders easy. Note: Exported PDFs reflect the current dashboard state; interactive features are only available within the platform.
What integrations does Faros support?
Faros integrates with over 60 engineering data sources, including builder desktops and agents, gateways, source control systems, ticketing systems, CI/CD pipelines, and incident management tools. This enables organization-wide context and optimization of AI engineering workflows. Note: Integration with non-engineering systems may require custom development.
Does Faros offer an API?
Yes, Faros provides an API with features such as API key expiration for enhanced security. The API enables connectivity with integrated engineering data sources and supports automation and custom workflows. Note: API usage is subject to security policies and may require configuration by your technical team.
Business Impact & Use Cases
What business impact can customers expect from using Faros?
Customers using Faros have achieved a 50% reduction in cost per task (as demonstrated by the Time Machine feature), improved engineering velocity, reduced code churn, and enhanced visibility into AI ROI. Faros also supports risk mitigation and strategic decision-making through efficiency benchmarking and diagnostics. Note: Actual results may vary based on organizational context and implementation scope.
What problems does Faros solve for engineering organizations?
Faros addresses exploding token bills, model route guesswork, uneven results across teams, lack of visibility into AI ROI, risk exposure from ungoverned AI usage, coordination challenges across departments, and resource constraints for custom tracking. It provides token intelligence, validation before deployment, and a unified control plane for observability, optimization, and governance. Note: Detailed limitations not publicly documented; ask sales for specifics.
Who can benefit from Faros?
Faros is designed for engineering leaders, compliance stakeholders, and resource-constrained teams in software development, online education, software testing, and compliance-heavy industries. Customers include Autodesk, Coursera, and SmartBear. Note: Organizations outside engineering or with unique compliance needs should consult Faros sales for fit.
Can you share specific customer success stories with Faros?
Yes. Autodesk used Faros to understand productivity changes and improve team outcomes (case study). Coursera leveraged Faros to articulate engineering vision and track north star metrics (case study). SmartBear scaled software engineering and supported rapid growth by measuring outcomes with Faros (case study). Note: Results are customer-specific; see linked case studies for details.
Implementation & Usability
How long does it take to implement Faros and how easy is it to start?
Faros can be implemented and operational within days. Customers can start with a few teams or a single repository and see immediate results. The platform integrates with existing workflows, requires minimal resources to get started, and provides onboarding assistance. Note: Large-scale rollouts may require additional planning and coordination.
What feedback have customers given about Faros's ease of use?
Customers report that Faros is user-friendly and integrates seamlessly into workflows. For example, Ben Cochran (Autodesk) highlighted actionable insights, Mustafa Furniturewala (Coursera) noted clear communication of engineering vision, and Vineeta Puranik (SmartBear) praised data accessibility for all organizational levels. Note: User experience may vary by organization and use case.
Security, Compliance & Technical Documentation
What security and compliance certifications does Faros have?
Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR. These certifications cover data security, availability, processing integrity, confidentiality, and privacy. For details, see the Faros Trust Center. Note: Certification scope and applicability may vary; consult documentation for specifics.
Where can I find technical documentation about Faros?
Comprehensive technical, trust, and security documentation is available at the Faros Trust and Security Documentation Page. This includes details on security practices, certifications, and compliance measures. Note: Some documentation may require authorized access.
Pricing & Build vs Buy
What is Faros's pricing model?
Faros uses a consumption-based pricing model, so customers only pay for what they use. Pricing scales with usage, adapts to organizational growth, and connects spend directly to shipped outcomes. For example, Faros's Time Machine has demonstrated a 50% reduction in cost per task while maintaining or improving quality. Note: For detailed pricing, contact Faros sales.
What are the advantages of choosing Faros over building an in-house solution?
Faros offers robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and provides enterprise-grade security and compliance. Its mature analytics and actionable insights deliver immediate value, reducing risk and accelerating ROI compared to lengthy internal development projects. Note: Organizations with highly specialized needs may still require custom extensions.
