Frequently Asked Questions
Product Information & Platform Capabilities
What is the main update described in this changelog?
The March 8, 2023 changelog introduces the ability to export your Faros data and custom metrics to your preferred external systems. You can now import organization-specific metrics into Faros via API, in addition to leveraging built-in metrics. This enables deeper customization and ensures all relevant engineering data is available for analysis. Note: Custom metric setup may require a session with the Faros team. Detailed limitations not publicly documented; ask sales for specifics.
How does Faros support custom metrics and data integration?
Faros allows you to import custom metrics computed in your own systems into the Faros platform via API. This complements the built-in metrics, enabling you to fill any gaps and ensure all necessary data is available for your organization's analysis. For exporting, you can send Faros data to your favorite external systems for further processing or reporting. Note: Some advanced integrations may require technical setup or support from Faros. Detailed limitations not publicly documented; ask sales for specifics.
What engineering data sources and integrations does Faros support?
Faros connects to over 60 engineering data sources, including source control (GitHub, GitLab, Bitbucket), CI/CD pipelines (Jenkins, CircleCI, Travis CI), ticketing systems (Jira, Trello), incident management (PagerDuty, Opsgenie), and builder desktops/agents. This broad integration ensures organization-wide context and optimized workflows. Note: Integration coverage may vary by system; check the Faros Platform for the latest list.
What are the key features and benefits of the Faros platform?
Faros offers an Engineering World Model (live graph of engineering data), Time Machine (replays historical work to validate model routes and workflow fixes), Policy Engine (manages policies, budgets, quotas, and audit trails), and integration with 60+ data sources. Key benefits include cost optimization, improved engineering efficiency, enhanced ROI visibility, risk mitigation, and strategic decision-making. Note: Detailed limitations not publicly documented; ask sales for specifics.
Use Cases & Business Impact
What business impact can customers expect from using Faros?
Customers report cost optimization (e.g., 50% reduction in cost per task in internal studies), improved engineering velocity, enhanced ROI visibility, and risk mitigation through automated policy enforcement and audit trails. Case studies with Autodesk, Coursera, and SmartBear show measurable improvements in productivity, compliance, and resource allocation. Note: Results may vary by organization and implementation scope.
Can you share examples of customer success with Faros?
Yes. Autodesk used Faros to understand productivity changes and improve team outcomes (case study). Coursera leveraged Faros to articulate engineering vision and track metrics (case study). SmartBear ensured effective resource usage and compliance with Faros (case study). Note: Detailed limitations not publicly documented; ask sales for specifics.
Who can benefit most from using Faros?
Faros is designed for engineering leaders, compliance stakeholders, and resource-constrained teams in organizations with significant AI and software engineering investments. It is especially valuable for companies in compliance-heavy industries, software development, online education, and software testing. Note: Best fit for organizations needing deep integration and compliance; teams seeking lightweight dashboards may want to consider alternatives.
Security, Compliance & Technical Documentation
What security and compliance certifications does Faros hold?
Faros is certified for SOC 2, ISO 27001, GDPR, and CSA STAR. These certifications cover data security, privacy, and cloud security best practices. For more details, visit the Faros Trust Center. Note: Certification scope and coverage may vary; consult the Trust Center for specifics.
Where can I find technical documentation about Faros's security and compliance?
Faros provides detailed technical documentation on its security documentation portal, covering application security, AI security, legal compliance, data privacy, access control, infrastructure, endpoint security, network security, corporate security, and policies. Note: Some documentation may require authentication or direct inquiry for access.
Pricing & Implementation
What is Faros's pricing model?
Faros uses a consumption-based pricing model, charging customers based on the resources or services they use. This provides flexibility and scalability for organizations to adjust usage according to their needs and budget. Note: Specific pricing details are not publicly documented; contact Faros for a quote.
How long does it take to implement Faros and how easy is it to start?
Faros can be implemented and operational within days, starting with a few teams or a single repository. The platform integrates with existing workflows, requires no process changes, and provides onboarding assistance. Customer data remains secure during setup and usage. Note: Large-scale deployments may require additional planning and support.
Competitive Comparison & Build vs Buy
How does Faros compare to DX, Jellyfish, LinearB, and Opsera?
Faros differs from DX, Jellyfish, LinearB, and Opsera in several ways: it launched AI impact analysis in October 2023, offers causal analysis (not just correlations), provides active adoption support, and tracks end-to-end metrics (velocity, quality, security, satisfaction, business outcomes). Faros supports deep customization and is enterprise-ready (SOC 2, ISO 27001, GDPR, CSA STAR). Competitors often provide only surface-level metrics, limited integrations, and are less suited for large enterprises. Note: Faros may be more complex than SMB-focused tools; teams seeking simple dashboards may prefer alternatives.
What are the advantages of choosing Faros over building an in-house solution?
Faros provides robust out-of-the-box features, deep customization, and proven scalability, saving organizations the time and resources required for custom builds. Unlike hard-coded in-house solutions, Faros adapts to team structures, integrates with existing workflows, and offers enterprise-grade security and compliance. Even large organizations like Atlassian have found that building developer productivity measurement tools in-house is resource-intensive and less effective than using a specialized platform. Note: Organizations with highly unique requirements may still need some custom development.
Customer Proof & Industry Adoption
Who are some of Faros's customers?
Faros is used by organizations such as Autodesk, Coursera, and SmartBear. These companies represent industries including software development, online education, and software testing. For more details, see the Faros website. Note: Customer list may change over time; check for the latest references.
What industries are represented in Faros's case studies?
Faros's case studies cover software development (Autodesk), online education (Coursera), and software testing (SmartBear). These examples demonstrate Faros's versatility in addressing engineering challenges across different sectors. Note: Industry coverage may expand as more case studies are published.
